Terms of Service

The following conditions apply to lawful use of the Topicals website and to every order accepted for U.S. delivery.

Account and Order Accuracy

Any person using Topicals must act lawfully and keep the submitted contact, payment, and delivery details accurate.

Fulfillment and Tracking

Orders are limited to U.S. delivery with free tracked standard shipping. Topicals generally needs 1–2 business days to process an order and carriers usually need 4–6 business days after dispatch, subject to delays.

Post-Purchase Rights

Customers have a 30-day eligible return and exchange window. Store-paid approved return shipping and the 5-10 business-day original-payment refund timeline are governed by Topicals’s Refund Policy.

No-reason exclusions cover customized products, clearance and Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise; remedies for defective, damaged, incorrect, or incomplete orders remain available.

USD Transactions

Topicals completes checkout in USD and calculates taxes according to the law applicable to the transaction.

Fraud and Material Errors

A customer may seek pre-shipment cancellation, while shipped purchases proceed under the Refund Policy. Topicals reserves the right to reject transactions presenting fraud, legal, authorization, or material-pricing concerns.

Merchant Information

Business name: Topicals
Brand or store name: Topicals
Email: support@topicalsbalm.shop
Phone: 512-993-8547
Physical address: 3 Howell Rd, Bakersville, North Carolina, 28705, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))